How we screen guests in Marbella

At La Maison Banus, guest quality is a central pillar of our premium holiday rental management in Marbella. A high-end property requires strict screening to protect its value, its standing and the peace of the neighbourhood.

Our validation process combines human review, advanced checks and technology, ensuring secure rental management for luxury villas and apartments in Marbella.

This approach protects your property while maintaining a high-end position and five-star standards.

Profile and background checks

Before confirming any booking, we review:

- The guest's history

- Reviews left by other hosts

- Consistency between the profile, the requested stay and the property

- Identity and contact details

We give priority to guests who:

- Have already stayed in similar properties

- Have verified profiles

- Submit a clear, consistent request

Review of the purpose and length of stay

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A stay is never approved automatically

We systematically check

- the purpose of the stay: holiday, family, business trip, event
- the actual number of occupants
- the length and dates: sensitive periods, events, high season

This approach allows us to

- avoid risky profiles
- match the property with the right type of guest
- protect the owner's peace of mind

Strict policy on events and parties

To preserve the tranquillity of properties and neighbours

- parties are never allowed without prior agreement
- some properties are strictly reserved for families or quiet guests
- clear rules are communicated before arrival

Our goal is simple

- no unpleasant surprises
- no disturbance
- no damage

Human screening, not just algorithms

Unlike automated platforms, every booking is approved by our team

This human review allows us to

- anticipate risks
- ensure a better match between guest and property
- guarantee a smooth, respectful experience
- protect your property over the long term

Contact

Phone

+34 664 233 867

Email

info@lamaisonbanus.com

Address

Calle Benabola, bloque 7 - 29660 Puerto Banús / Marbella

Opening hours

Monday – Sunday: 9am – 8pm