Guest FAQ: renting a villa or apartment in Marbella

1. How do I book a property?

Bookings are made directly online.

Go to the “Our properties” tab, select the property you like, choose your dates and click “Book”. You will be guided step by step until your booking is confirmed.

2. What types of property do you offer?

We offer only high-end self-contained properties: apartments and villas.
All our properties meet a strict quality charter covering safety, comfort and the quality of materials and furniture.

Our properties are located in the best areas of Marbella and its surroundings, from Marbella East to Estepona (Golden Mile, Puerto Banús, Nueva Andalucía, Benahavís, San Pedro de Alcántara, New Golden Mile, etc.).

3. How does arrival work
(check-in)?

Arrival usually takes place in person with one of our property managers, who shows you the property, how everything works, the residence and the surroundings.
• Check-in: from 3 pm
• Check-out: 10 am

For late arrivals, a property manager will meet you by appointment.
A full check-in with photos is carried out on arrival to ensure complete transparency.

4. What services are available during my stay?

We offer a wide range of services to make your stay comfortable and tailor-made, including:

• 7-day assistance and customer service
• Personalised concierge
• Bookings for restaurants, beach clubs and activities
• Airport transfers and private drivers
• Private chef and catering
• Yacht charter and boat trips
• Wellness (massages, treatments, personal trainer)
• Cleaning and laundry on request
• Baby equipment and childcare

Our team is happy to help with any special request.

5. Is there a security deposit?

• Bookings via our website: a security deposit is required. The amount is clearly shown when you book.

• Bookings via partner platforms (Airbnb, Booking, Abritel, Vrbo, etc.): usually no security deposit is required, depending on each platform's own terms.

6. What should I do if there is a problem in the property?

If there is a problem during your stay, simply contact our team using the details provided.

We act quickly through our network of hosts and contractors to resolve the situation as soon as possible.

7. Can I change or cancel my booking?

• Changes are possible if we are informed well in advance and subject to the property being available on the new dates.

• Prepaid payments are non-refundable.

• 50% of the amount is due at the time of booking.

• The balance is due 7 days before arrival.

We recommend checking your dates carefully before confirming or taking out suitable travel insurance.

8. How can I get information about the property and the area?

In addition to the detailed description in the listing, once your booking is confirmed you get access to your private online area, including:

• Practical information about the property
• Reference photos
• Wi-Fi codes and safety instructions
• Nearby shops
• Recommended activities, restaurants and places
• Tips to make the most of the area

Living in Marbella
Step into the world of La Maison Banus: exceptional properties and impeccable service for an unforgettable holiday on the Costa del Sol.
Innovation – La Maison Banus
Support – La Maison Banus
Quality – La Maison Banus
Creativity – La Maison Banus
Worry-free management
Your luxury property in Marbella, managed with high standards and efficiency for maximum returns.
Full management

We handle everything, from bookings to spotless cleaning.

VIP concierge

Tailor-made experiences for your guests, because they deserve the best.

Optimised returns

Maximise your income with our in-depth local expertise.

Peace of mind

Leave the work to us and enjoy your investment.

A question about your stay?